Frequently Asked Questions

How can I contact Flowers and Pink Crafty?

Need assistance? Email our customer service team at flowersandpinkcrafty@gmail.com.

Do you ship worldwide?

No. We ship in Canada and United States

Where do you ship from?

We ship from Canada.

Can I change or cancel my order?

To ensure timely processing, please request order changes or cancellations within 12 hours. Afterwards, changes won't be possible. However, returns are eligible for a full refund after receipt.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX, GCash and PayPal).

When will my order be processed? 

We process orders Monday-Friday, 1-3 business days from order date.

Shipping occurs the next business day.

Note: Allow extra time for holidays and sales, and no weekend shipping.

How long will it take to receive my order?

Orders may take between 5-10 days to arrive.

Will I be charged with customs and taxes?

Prices on our site are displayed in Canadian currency excluding taxes.

Please note:
- Duties and taxes may apply upon delivery, determined by your local customs office.
- You are responsible for paying these charges, which are not covered by us.
- Customs delays are beyond our control.
- For information on potential charges, contact your local customs office.